2nd Level Support Engineer

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Responsibilities:

• 2nd Level Troubleshooting and analysis of multi-vendor IP equipment (Cisco, Thomson, Juniper, OneAccess, Huawei)
  
• 2nd Level Troubleshooting and analysis of multi-vendor transmission equipment (SDH, PDH, xWDM: Marconi, Alcatel, Lucent, Siemens, Adva, Huawei)
  
• 2nd Level Troubleshooting (Voice TDM, NGN SIP network) and analysis of multi-vendor fixed voice equipment (NSN (Class 5), Italtel (Class 5, Class 4), One Access (CNG), Huawei)
  
• Incident Management & Ticket Handling
  
• Service Provisioning
  
• Configuration of fixed net IP systems and tools
  
• Escalation management
  

Qualifications:

• Languages: Good German & English
  
• Experience in Fixed line network /or IP network troubleshooting
  
• On call duty out of office time