2nd level Support Specialist

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Dodane przez:

Zdjęcie GazetaPraca.pl

GazetaPraca.pl

Firma

Data utworzenia: 2018-02-15

Ogłoszenie w: Zdalnie

Kogo szukamy do pracy

Kogo szukamy?

We offer:

  • Remote work
  • Constant improvement of professional qualifications
  • Stable employment in a professional environment
  • Diverse scope of executed projects
  • Nice atmosphere in an ambitious and professional team
  • Trainings and certifications

Duties:

  • Provide 2nd level support to end users of an Enterprise Document Management System
  • Troubleshooting and resolving technical issues
  • Cooperation with other teams
  • Communicating with end-users
  • Maintaining documentation

Requirements:

  • Experience with Document Management Systems
  • Writing basic SQL queries
  • Min. B2 English (written/spoken)
  • Familiar with ITIL processes (Incident, Change and Problem Management)
  • Experience with end user support
  • Working experience in an international/global enterprise
  • Proactive approach

Nice to have:

  • Experience with EMC Documentum
  • Scripting skills
  • Windows server administration