2nd Line Support Engineer

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Dodane przez:

Zdjęcie GazetaPraca.pl



Data utworzenia: 2018-09-16

Ogłoszenie w: Szczecin

Kogo szukamy do pracy

Kogo szukamy?

Your tasks:

  • handle incoming requests from customers and 1st level agents
  • perform initial assessment, diagnosis and remote IT systems support
  • provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • cooperate with other levels of technical support and field service engineers
  • escalate potential problems and complex incidents
  • observe technical or process problems and offer improvement suggestions


  • good communication skills in German and English
  • technical or IT background required
  • experience in a similar position desired
  • good manner in phone conversations
  • willingness to work in the shift system
  • pro customer attitude, excellent problem solving and analytical skills

We offer:

  • contract of employment (umowa o pracę)
  • trainings from the first day of work
  • international environment
  • practical use of foreign languages 
  • fresh fruit every Monday
  • 26 days of holiday regardless of seniority
  • self-development and growth within the organization through internal recruitment process
  • relocation package for people from outside of Szczecin