2nd Line Support Engineer

Your tasks:

• handle incoming requests from customers and 1st level agents
• perform initial assessment, diagnosis and remote IT systems support
• provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
• cooperate with other levels of technical support and field service engineers
• escalate potential problems and complex incidents
• observe technical or process problems and offer improvement suggestions

Requirements:

• good communication skills in German and English
• technical or IT background required
• experience in a similar position desired
• good manner in phone conversations
• willingness to work in the shift system
• pro customer attitude, excellent problem solving and analytical skills

We offer:

• contract of employment (umowa o pracę)
• trainings from the first day of work
• international environment
• practical use of foreign languages 
• fresh fruit every Monday
• 26 days of holiday regardless of seniority
• self-development and growth within the organization through internal recruitment process
• relocation package for people from outside of Szczecin