Customer Care Specialist with English and other European language

Your role:

• Answering the multichannel questions (call, e-mail, chat) of customers concerning billing, order tracking, administration;
• Answering to escalations and informing customers of correct process;
• Keeping customers updated on the progress of an investigation and its resolution.
• Providing post-sale support service;
• Participate in defined loyalty actions and missions;
• Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
• Build an image of OVH as company with strong expertise and excellent customer support.  

Your professional profile:

• Fluent English & additional language (Italian / Spanish / German) is essential
• Experience in similar position: Help Desk, Service Desk (in an IT environment is an asset);
• Great communication skills;
• Ability to manage priorities;
• Strong customer service focus;
• Ability to work efficiently within a team;
• Willingness to work with new technologies;

What we offer: 

• Relevant technical training
• Friendly work environment within an international environment
• Ne office in the Wroclaw city center with play room and chill-out room
• Cooperation with experienced professionals
• Many other benefits: private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days