IT Specialist with English and other European language

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Dodane przez:



Data utworzenia: 2019-03-13

Ogłoszenie w: Wrocław

Kogo szukamy do pracy

Kogo szukamy?

Your role:

  • To diagnose and fix the general and specific problems relating to the customers Web Hosting and eMail services;
  • Dealing with customer requests and questions related to payments and invoices;
  • Answering customers' calls and replying to tickets via email in order to solve any issue they may have;
  • Answering to escalations and informing customers of correct process;
  • Providing post-sale support service;
  • Classifying incidents and escalating or reassigning them to the right people if necessary;
  • Keeping customers updated on the progress of an investigation and its resolution;
  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
  • Build an image of OVH as company with strong expertise and excellent customer support.  

Your professional profile:

  • Fluent English & additional language (Italian/ Spanish /German)
  • Experience in similar position: Service Desk (in an IT environment is an asset)
  • Great communication skills;
  • Ability to manage priorities;
  • Strong customer service focus;
  • Ability to work efficiently within a team;
  • Willingness to work with new technologies;
  • Ability to use Linux on a daily basis;
  • Secondary education (Bachelor's or master's degree in IT or in a similar field is an asset).

What we offer: 

  • Relevant technical training;
  • Friendly work environment within an international environment;
  • Ne office in the Wroclaw city center with play room and chill-out room;
  • Cooperation with experienced professionals;
  • Many other benefits: private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days.