Kogo szukamy?
If you want to:
- have an authentic influence on the future of aviation
- be a part of something big, challenging and meaningful
- join an international team where great ideas are appreciated and implemented
- have the opportunity to work with the biggest players in the aviation world
we encourage you to apply by sending your CV in English.
If you are interested, please apply via button Apply.
As a Technical Support Specialist you will spend a significant part of your time in the following areas:
- Answers incoming technical support escalations, phone calls, online chat sessions, and emails in an effective, efficient, and friendly manner.
- Enters information into customer resource management tool in order to ensure proper tracking and metric reporting.
- Responds to all inquiries for technical support within defined service level agreements. Maintains contact with the customer to ensure effective problem tracking.
- Monitors production systems and data delivery tools for stability and troubleshoots problems as needed.
- Escalates unresolved problems to Tier 2 technical staff.
- Travels to customer sites and industry trade shows providing technical expertise and assistance with technical operation and customer inquiries.
Our ideal candidate:
- You most likely have a Bachelor’s degree within (or close to) the field of Computer Science or Aviation
- Technical challenges and solving problems excite you!
- You enjoy a variety of challenges of a highly technical nature.
- You enjoy social interaction!
- You have experience supporting computer applications in an operational (mission critical) mode.
- Java, HTML, Web Development experience is a plus.
- You are fluent in spoken and written English
- Knowledge of German will be an asset
- Communicative Polish will be an advantage
- You are willing to work four 10-hour days per week from 6 a.m to 4 p.m.