ServiceNow Administrator

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Dodane przez:



Data utworzenia: 2019-03-18

Ogłoszenie w: Kraków

Kogo szukamy do pracy

Kogo szukamy?

We offer:

  • International working environment and unique company culture
  • Personal development opportunities
  • Friendly atmosphere in dynamic team
  • Full time employment contract with salary corresponding to qualification
  • Benefits package including medical care, insurance, sport activities and other
  • Independent role and flexible working hours

Position Includes:

  • Develop and support an expanding and maturing ServiceNow environment
  • Configure ServiceNow following ITIL best practices
  • Working knowledge of Incident, Problem, Service Request, Change, HR Case, Knowledge, Service Portal, CMDB and Asset Management (Service Management Suite end-to-end)
  • Training, Mentoring and Coaching user community on the Use of ServiceNow

Essential duties:

  • Adheres to existing platform governance process for support and maintenance
  • Works closely with existing governance teams as a team member (Module Leads, Program and Platform Management)
  • Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions in ServiceNow
  • Build requested items and task using workflows to manage process
  • Work with teams to resolve support issues in ServiceNow
  • Monitor Health, usage and overall compliance of ServiceNow and its applications
  • Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL’s
  • Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
  • Create reports and dashboards as needed


  • Bachelor degree or equivalent working experience in computer-related field or equivalent work experience
  • 3 – 5 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD)
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
  • Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
  • Working knowledge of LDAP, MS Active Directory, ADFS, CSS, Bootstrap, Angular and good web design practices
  • Knowledge of ITSM ServiceNow best practices, including ITIL V3
  • Integration of enterprise software systems
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
  • Strong documentation & communication skills
  • Flexible and able to adapt to a rapidly changing environment
  • Positive, self-motivated individual who can complete goals
  • Strong problem solving, decision-making, and analytical abilities.
  • ServiceNow System Administrator Certification preferred
  • ITIL V3 Foundation Certification preferred
  • Flexibility to work with a variety of personalities and styles
  • Can work remotely or in a company office
  • Can work a flexible schedule to accommodate various global regions